FAQs

 

How do I open an account?

All NZ schools are automatically eligible for an account.  Clubs may apply for an account by emailing our office.  Non account holders need their order to be accompanied with a cheque or payment direct credited to Strata Sports' bank account.

 

How much do you charge for delivery?

We try to keep our courier prices low.  As a guide, Auckland $8, North Island $12, South Island $22.  Rural delivery addresses an extra $7.  For large orders or bulky items, an extra charge may apply.  Smaller orders may be charged at a lesser rate at staff's discretion.  Feel free to ask for a freight quote. 

 

Do you have a catalogue?

Yes, we do have a small catalogue but our website is the best place to view our entire product range.  

 

Do you have any kind of guarantee?

Be reassured, we stand behind our products and will meet our obligations under the Consumer Guarantees Act.  We guarantee our products for 12 months against damage from fair wear and tear. For some items, "back to base warranty" may apply.  Faulty garments less than 12 months old may be either repaired or replaced.  In case of replacement, customer's own embroidery/printing may not be covered.

 

Can we get our logo printed on the products?

It is possible to get your logo printed on any balls in the 'Stratus' range.  This option is available once or twice per year for orders over 50 balls. The cost is $95 (inc GST) and logos must be emailed to us. Having your logo printed on the balls saves you time naming your valued equipment and makes your club/school stand out.  Send us an email to check when our next logo promotion is running - enquiries@stratasports.co.nz.

 

Can we use your balls as a fundraiser for our club/school?

Yes, this could be a great way for your club or school to raise extra money with an added benefit - it gets more balls into the homes of your members/students. If you would like to find out how this could work for your club or school just ask.

 

Can I join your emailing list?

Absolutely! We find this is the best way to reach our customers with our specials. We don't send out many emails so promise not to clog up your inbox.  If you would like to join, send us an email to enquiries@stratasports.co.nz.  (We hate spam as much as you do and will not pass on your details to any third parties. If you wish to unsubscribe at any time, just let us know.)