Account Creation
How do I open an account?
NZ schools, city councils, and government facilities receive automatic pre-approved credit accounts. All other club, public, or commercial orders require payment before dispatch.
Shipping & Delivery
Do you ship nationwide?
Yes. We deliver nationwide across both the North and South Islands—supplying major cities, regional hubs, and remote rural districts alike.
What are your delivery charges?
- Small & Standard Orders: Auckland (from $8.00) | Rest of North Island (from $12.00) | South Island (from $22.00). Rural delivery is an extra $7.00 surcharge. Please contact us for a quote to off-shore locations like Waiheke Island.
- Heavy-Duty & Bulky Equipment: (e.g., socketed goal posts, basketball towers, athletics crash mats) Precise freight fees cannot be calculated automatically at checkout. Complete your order online and note ‘quote only’ in the comments; our logistics team will manually calculate freight and email an official quote for procurement approval. Feel free to contact us directly for an obligation-free freight quote before ordering.
- For full details on the small towns and regions we serve, see our complete Delivery Charges Info guide.
What are your delivery times?
Any quoted delivery times are estimates only. We do our best to ensure delivery within quoted time frames (if not earlier), but factors outside our control mean this is not a guaranteed delivery date.
Guarantees & Warranties
Do you have any kind of guarantee?
- Consumer Guarantees Act: We stand behind our products and meet all legal obligations. We guarantee products for 12 months against damage from fair wear and tear. For some items, a “back to base warranty” may apply.
- Garments: Faulty garments less than 12 months old will be repaired or replaced. Please note that custom customer embroidery/printing is not be covered in the case of a replacement.
- Gymleader Equipment (SKU codes starting with “G”): For warranty info on basketball towers, rugby posts, football/hockey goals, netball posts, etc., starting with a “G” code (e.g., G030/095), please view the Gymleader Standard Sporting Equipment Warranty.
- Important Shipping Damage Rule: Before signing for parcels, inspect them for damage. Notify the freight company immediately if issues are found, and contact us ASAP. For Steeden or Gilbert items, we must be notified of damage within a maximum of 4 days.
Returns & Exchanges
Can we swap products or return them if we change our mind?
This depends on the product, purchase date, and usage. Certain items attract a 15% restocking fee from our suppliers, and some suppliers enforce a strict returns deadline. Additionally, select suppliers charge a $15 + GST fee if garments are not returned folded correctly in their original packaging with tags attached. Please email us if you are in doubt.
Community & Newsletter
Can we get funding assistance for our school or club sports gear?
Yes! Please see our comprehensive NZ Sports Equipment Funding & Grants Guide.
Can I join your email list?
Absolutely! We don’t send many emails and promise not to clog your inbox. Click the button below to stay updated.