{"id":5636,"date":"2018-01-19T02:03:58","date_gmt":"2018-01-19T02:03:58","guid":{"rendered":"http:\/\/wordpress.stratasports.co.nz\/?page_id=5636"},"modified":"2022-03-16T12:00:35","modified_gmt":"2022-03-15T23:00:35","slug":"our-faqs","status":"publish","type":"page","link":"https:\/\/www.stratasports.co.nz\/our-faqs\/","title":{"rendered":"Our FAQs"},"content":{"rendered":"

How do I open an account?<\/strong><\/p>\n

All NZ schools are automatically eligible for an account.\u00a0 All other customers need their order to be accompanied with a cheque or payment direct credited to Strata Sports’ bank account before the goods are dispatched.<\/p>\n

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How much do you charge for delivery?<\/strong><\/p>\n

We try to keep our courier prices low.\u00a0 As a guide, Auckland $8, North Island $12, South Island $22.\u00a0 Rural delivery addresses an extra $7.\u00a0 (Please request a freight quote for Waiheke Island.)\u00a0 For large orders or bulky items, an extra charge may apply.\u00a0\u00a0Smaller orders may be charged at a lesser rate at staff’s discretion. \u00a0Feel free to ask for a freight quote.<\/p>\n

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Do you have any kind of guarantee?<\/strong><\/p>\n

Be reassured, we stand behind our products and will meet our obligations under the Consumer Guarantees Act.\u00a0 We guarantee our products for 12 months against damage from fair wear and tear. For some items, “back to base warranty” may apply.\u00a0 Faulty garments less than 12 months old may be either repaired or replaced.\u00a0 In case of replacement, customer’s own embroidery\/printing may not be covered.<\/p>\n

For warranty info on our basketball towers, rugby posts, football goals, hockey goals, netball posts etc which start with the SKU code “G” (eg, G030\/095), please see Gymleader Standard Sporting Equipment Warranty[232966]<\/a><\/p>\n

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Can we swap products or return them if we change our mind?<\/strong><\/p>\n

It depends on which product was purchased, how long ago they were purchased and whether they’ve been used.\u00a0 Some products attract a 15% restocking fee from our own suppliers.\u00a0 Some of our suppliers also have a deadline for returns after which time, they won’t accept them back.\u00a0 A couple of our suppliers also charge a fee if garments aren’t returned folded correctly in their original plastic bags with tags still attached and in good condition ($15 + GST which we have to pass on to our customer). \u00a0 Feel free to email and check if you’re in doubt.<\/p>\n

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Delivery times?
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Any quoted delivery times are estimates only.\u00a0 We do our best to ensure products are delivered within quoted time frames (if not earlier) but it is not a guarantee of a delivery date as there are often factors outside our control which can affect delivery.<\/p>\n

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Can I join your email list?<\/strong><\/p>\n

Absolutely! We don’t send out many emails so promise not to clog up your inbox.\u00a0 If you would like to join, fill in your email address below.\u00a0 (We hate spam as much as you do and will not pass on your details to any third parties. If you wish to unsubscribe at any time you can do so too.)<\/p>\n